Shipping policy

Last updated: August 17, 2026

This page explains how orders from Kept (operated by LEEGONA) are produced, shipped, and tracked.

How it works

Every item in our Store is made to order through a print-on-demand (POD) producer, Printful, which prints in its own facilities (including Toronto, Canada). We don't keep pre-made stock sitting in a warehouse — your order triggers production, and your item is printed, made, and shipped specifically for you.

This means your total delivery time has two parts:

Production time: roughly 2–5 business days for your item to be printed and prepared for shipment. This varies slightly by product type (e.g., a sticker ships faster than a hoodie).
Shipping time: once your order leaves the production facility, transit typically takes:

Canada: 3–7 business days
United States: 3–7 business days

So, in total, most orders arrive within roughly 5–12 business days of being placed, depending on the product and your location. These are estimates, not guarantees — production queues, holidays, and courier delays can occasionally push things later.

Where we ship

We currently ship to addresses in Canada and the United States only.

Production locations and duties

Because our print partners produce orders locally — using facilities in both Canada and the United States — your order is typically fulfilled from a facility in your own country. This means customers generally do not pay customs duties or import fees, since orders aren't crossing the Canada–U.S. border in most cases. In the rare event your order is routed from a facility outside your country, any applicable customs duties or import fees would be the responsibility of the recipient; we'll do our best to route production locally to avoid this.

Shipping cost

Shipping is already included in the price shown for every product — there's no separate shipping fee added at checkout. The only amount added to the listed price is applicable sales tax (GST/HST in Canada, or applicable state tax in the U.S.), shown clearly before you pay.

Order tracking

Once your order ships, you'll receive an email with tracking information so you can follow its progress to your door. If you don't receive tracking within 7 business days of ordering, check your spam folder first, then email us at contact@leegona.com and we'll look into it.

Multi-item orders

If your order includes multiple products, they may be produced at different facilities and arrive in separate packages at different times. Each package will have its own tracking number. This is normal for POD orders and doesn't mean anything went wrong.

Delays

Occasionally, production or shipping can take longer than estimated — during high-demand periods, holidays, or due to courier disruptions. If your order is significantly delayed beyond the windows above, email contact@leegona.com with your order number and we'll investigate and keep you updated.

Lost or missing packages

If tracking shows your package as delivered but you haven't received it, please check with neighbors and your building's mail room first, then contact us within 14 days so we can start a claim with the carrier. If a package is confirmed lost in transit, we'll send a free replacement or a full refund, your choice.

Incorrect address

Please double-check your shipping address at checkout — once an order enters production, we may not be able to change it (see our Refund & Returns Policy for the cancellation window). If a package is returned to our print partner due to an incorrect or incomplete address you provided, we'll contact you to arrange reshipment; additional shipping costs may apply in that specific case.