Refund policy

Last updated: August 17, 2026

This policy explains your rights when you buy from Kept, operated by LEEGONA, and how to request a refund, replacement, or cancellation. It's written to be honest about how print-on-demand (POD) works, because that shapes what's possible — and to make clear what we're legally required to offer regardless.

Nothing in this policy limits or removes any right you have under Ontario's Consumer Protection Act, or other Canadian or U.S. consumer protection law. Where this policy is silent or conflicts with a right you're entitled to by law, the law governs.

Who you're buying from

Before you complete a purchase, here's what you're agreeing to and who's on the other end of it:

Supplier: LEEGONA, a sole proprietorship registered in Ontario, Canada, doing business as Kept
Address: 352 Terry Dr, Newmarket, Ontario, Canada
Phone: +1 (647) 854-6609
Email: contact@leegona.com
What you're buying: original-design apparel and accessories (t-shirts, hoodies, mugs, tote bags, stickers, and similar goods), each made to order by our third-party print-on-demand partner Printful, in its own facilities in Canada and the United States.
Pricing: every price shown on a product page is the full amount you pay for that item — shipping is already included in the listed price. Applicable sales tax (GST/HST or applicable U.S. state tax) is calculated and shown separately at checkout, before you pay. The order summary at checkout itemizes the product price, any tax, and the total amount you will be charged, so you can review everything before confirming.
Payment: processed securely through Shopify Payments (or another Shopify-supported processor) at the time you place your order. We accept major credit/debit cards and any other payment methods enabled at checkout.
Delivery estimate: production takes about 2–5 business days, followed by shipping — see our Shipping Policy for full details and courier information. You'll receive tracking information by email once your order ships.

This information, together with the order confirmation email you receive after checkout, is provided so you have a clear, itemized record of your purchase before and after you pay — consistent with Ontario's internet sales agreement requirements.

Your right to cancel

Because every item is produced to order, we can only cancel or modify an order before production starts.

You may cancel or change your order free of charge within 24 hours of placing it, by emailing contact@leegona.com with your order number.
Once production has begun (which can happen sooner than 24 hours for some products), we can no longer cancel, resize, or modify the order, because the physical item is already being made specifically for you.
If you cancel within the allowed window, you'll receive a full refund to your original payment method within 5–10 business days.

Problems with your order: defects, misprints, damage, or wrong items

If something arrives wrong through no fault of yours, we'll make it right — no exceptions.

You're covered if your order arrives:

Defective or damaged (torn, stained, damaged in transit, etc.)
Misprinted (wrong design, off-center print, color errors, visible print defects)
The wrong item, size, or variant compared to what you ordered
Missing items from your order

What to do:

Email contact@leegona.com within 30 days of receiving your order.
Include your order number and clear photos showing the problem (the defect/damage and, if relevant, the shipping label).
We'll review it and, at your choice, send a free reprint/replacement or issue a full refund to your original payment method — no need to ship the defective item back unless we ask.

We aim to respond within 2 business days and resolve most claims within a week of receiving your photos.

Sizing and "change of mind"

This is the part where POD is genuinely different from a warehouse retailer, and we want to be upfront about it rather than bury it in fine print.

Because each item is printed and cut to order after you buy it, we cannot offer exchanges for a different size, color, or design once production has started. There is no pre-made inventory sitting in a warehouse to swap from — your item is made specifically in response to your order.
In exchange for that limitation, we take sizing seriously on our end. Every product page includes a detailed, garment-specific size chart with measurements, and we're happy to answer sizing questions before you order — email contact@leegona.com and we'll help you pick the right size.
If you order the wrong size by mistake, contact us within 24 hours (see "Your right to cancel" above) and we can still cancel or correct it before production begins.
Once an item has been produced correctly to the specifications you ordered, "change of mind" returns (wrong size chosen, no longer wanted, ordered by mistake after the cancellation window) are not accepted, consistent with standard practice for made-to-order goods.

This limitation applies specifically to size/design exchanges for correctly-made items. It does not affect your rights if an item is defective, damaged, misprinted, or not as described — see the section above.

Your statutory rights are not affected

This policy is a description of our standard practices — it operates alongside, and does not replace, your rights under:

Ontario's Consumer Protection Act, including protections for internet agreements and remedies for goods not matching their description;
Any other applicable Canadian federal or provincial consumer protection law; and
Applicable U.S. state consumer protection law, for customers ordering from the United States.

If any part of this policy conflicts with a right you're legally entitled to, the law takes precedence.

How refunds are processed

Approved refunds are issued to your original payment method. Depending on your bank or card issuer, it can take 5–10 business days for the refund to appear on your statement after we process it.